Returns & Replacements:
We strive to offer quality products. We gladly accept returns and exchanges on apparel items within 30 days of the original purchase date. We kindly ask that all item(s) returned are received in the same condition they were sold. We are unable to make returns on items that have been worn, washed, or altered from its previous state.
To make a return, please email: shop@redoakvictory.us
All non-apparel item(s) such as, but not limited to: books, DVDs, souvenirs, and sale merchandise is final sale. All return and exchanged merchandise shipping is paid for by the Purchaser. Returned merchandise shipping is non-refundable. The Company accepts responsibility for re-shipping charges accrued for exchanges.
Refunds and Cancelled Orders: We try our best to accurately capture the colors, materials, fabrics, and details on all items. Note different computer, phone, or device screens may slightly alter listing appearance or tones of products listed. Upon confirmation of Your return to our facility, a refund will be processed back onto the original form of tender used to place the order. Refunds take between 5-7 business days to process. If you wish to cancel your order, please contact shop@redoakvictory.us as soon as possible. Cancellation of orders can only be made if the item has not begun shipping. If the item(s) are in shipping process, note you will have to wait until Your item(s) arrive, and then follow the appropriate product return(s) as listed above.
We unfortunately do not allow layaway or payment plans at this time. We currently only ship domestically within the U.S.